There is an opportunity for advancement to Network Engineer and Project Management positions. Technical support specialists and network engineers both work in the field of technology, however, their responsibilities are very different. Technical support specialists help clients with the internet or hard drive issues of a computer or system.
Install and administer Linux systems by creating users and assign privilege levels. Design, develop, and manage solutions utilizing mostly Cisco, Microsoft, VMware, and EMC technologies. IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem.
From Stuck in IT Support to Network Engineer
While looking through the resumes of several desktop/network supports and help desk analysts we discovered that both professions have similar skills. These similarities include skills such as “customer service,” “technical support,” and “software applications,” but they differ when it comes to other required skills. An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently. Helpdesk engineer provides technical support of complex work problems involving computer technology to include workstation & server hardware, networking hardware, networking infrastructure and various operating systems software.
- Help desk technicians need a deep understanding of computer hardware and software.
- Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals.
- If so, at Field Engineer we can help to connect you with the businesses that need your services.
- Repair computers, install software applications, and resolve user questions.
- An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies.
- Working closely with IT professionals, world-class trainers and tech executives since 2005 has given him a unique perspective into the information technology job market and the skills and credentials IT pros need to succeed.
A desktop/network support must have excellent technical and communication skills, especially in writing resolution reports for reference to avoid the reoccurrence of system malfunctions. Employment of help desk technicians and computer support specialists is expected to increase by 9% from 2020 to 2030, just about inline with the 8% average for all occupations. Demand for help desk technicians will rise as organizations continue to implement the latest and greatest computer systems to reduce long-term costs and foster a competitive advantage.
about Help Desk
On average, the information technology technicians annual salary is $449 lower than what desktop/network supports make on average every year. When technology doesn’t work as it should, it creates frustration among employees and keeps them from working efficiently.
Engineers handle several scheduled tasks for clients with the intent to see to it that their systems are functioning uninterruptedly. They coordinate and continually interact with support personnel and vendors that resolve issues related to software, hardware, and network. His days have taken on new perspectives, more responsibilities, and new opportunities to explore his passions and pursue a balanced life of traveling and security. He went from a small company servicing a few hundred people help desk engineer to working for his city and servicing thousands of people. It was an exciting jump in his career and a title that helped him increase his income and provide more for his family. Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder. Working closely with IT professionals, world-class trainers and tech executives since 2005 has given him a unique perspective into the information technology job market and the skills and credentials IT pros need to succeed.